Journal of Advances in Clinical Nursing

Objective To study and analyze the role of two-way communication principle in outpatient nursing management, so as to help hospitals to further improve the level of outpatient nursing management. Methods: This experiment spanned the time period from February 2020 to July 2022, and the researchers studied 140 outpatients. The principle of double-blind control was used as the basis for grouping selected patients in this experiment. In this experiment, the researchers implemented general communication and two-way communication respectively in the outpatient nursing management of patients in the control group and experimental group, and recorded the nursing care of the control group and experimental group. Satisfaction, occurrence of nurse-patient disputes, and outpatient nursing management level, and a comparative analysis was carried out. Results: Among the selected patients in the control group and the experimental group, 59 and 66 were particularly satisfied with the nursing work and 66, accounting for 84.29% and 94.29%, respectively. There is a gap that cannot be ignored (p<0.05); 6 people in the control group and 1 person in the experimental group had nurse-patient disputes, and the probability of nurse-patient disputes was 8.57% and 1.43%, respectively. The difference between the two groups cannot be ignored (p<0.05); the nursing management quality scores of the control group and the experimental group were (72.4±9.2) and (93.5±4.6) points respectively, and the difference between the corresponding data between the groups cannot be ignored. , (p < 0.05). Conclusion: The application value of the principle of two-way communication in outpatient nursing management is high, and its application effect is far better than that of general communication.

outpatient nursing management; general communication; principle of two-way communication; nursing satisfaction