Journal of Modern Nursing MedicineJPCNS

Objective The experiment will be aimed at outpatients to implement health education and quality nursing services, according to the actual effect of application to make statistical analysis. Methods A total of 80 outpatients were selected from January 2020 to December 2021 and divided into two groups according to the order. The control group received routine care, while the observation group received health education and quality nursing services, and the treatment results were compared. Results According to the data, the nursing service satisfaction of the observation group was higher than that of the control group, and the comparison difference was significant (P < 0.05). In addition, the scores of care and service, career and cognition, interpersonal and development, and self-concept of nurses in the observation group were higher than those in the control group, and the differences were significant (P < 0.05). Finally, in the waiting time of outpatients, it can be seen that the observation group was significantly shorter than the control group in the average time of waiting for medical treatment, the time of taking medicine and paying fees, and the average time of waiting for testing (P < 0.05). Conclusions The use of health education and quality nursing service is helpful to improve the service satisfaction of outpatients. The work of nursing staff is more meticulous and the service is more considerate, which is worth developing in the inheritance and reference.

outpatients; Health education; Quality care services; Liquidity; Nursing service satisfaction