International Journal of Clinical Research

Objective To explore the intervention effect of pharmaceutical service quality improvement strategies implemented in western pharmacies. Methods A total of 20 pharmaceutical personnel who served in our hospital's western pharmacy from March 2024 to May 2025 were selected as the research subjects. They were divided into an observation group and a control group according to their admission order, with 10 patients in each group. The control group received conventional management methods, while the observation group received new management methods. Compare the work efficiency and service satisfaction of two groups of pharmacies. Results The efficiency of pharmacy work in the observation group was significantly higher than that in the control group, and the difference was statistically significant (P<0.05). At the same time, the service satisfaction score of the observation group was higher than that of the control group, and the difference was statistically significant (P<0.05). Conclusion The implementation of the quality strategy for pharmaceutical services in Western pharmacies has achieved significant results, effectively improving work efficiency, reducing patient waiting and retrieval time, and enhancing satisfaction with services.

Western pharmacy; Pharmaceutical services; Quality improvement; Intervention effect