Scientific Development Research

This paper focuses on the issue of enhancing the logistics service quality of university canteens' takeout in Jiangsu Province under the empowerment of AI, conducting research in conjunction with policy background and industry status quo. Through questionnaire surveys and field research, it is found that university canteens' takeout has become a mainstream dining method, but there are issues such as concentrated order pressure during peak periods, insufficient service stability, delayed after-sales response, and inadequate technology empowerment. Based on the SERVQUAL model, this study innovatively integrates the characteristics of AI empowerment, optimizes the evaluation index system, and proposes targeted improvement strategies from the perspective of AI empowerment, including optimizing order allocation and sorting processes, establishing a service quality monitoring system, improving after-sales response and information protection mechanisms, and introducing intelligent tools and predictive analysis platforms. The research results can provide theoretical support and practical references for enhancing the logistics service quality of university canteens' takeout and their digital transformation.

University canteen takeout; Logistics service quality; Improvement strategy, Jiangsu Province