Contemporary Nursing

Objective To analyze the effectiveness of refined outpatient service models in hospitals. Methods A control group of 100 patients received treatment during the period when our hospital's outpatient department did not implement refined services from October to December 2024, and a trial group of 100 patients received treatment during the period when refined services were implemented from January to March 2025. The quality of outpatient medical services was compared through indicators such as service quality. Results Regarding service quality: The trial group scored 96.72±2.31 in reception process, 98.03±1.05 in environmental safety, and 97.22±2.51 in service attitude, while the control group scored 89.41±3.04 in reception process, 91.52±2.06 in environmental safety, and 90.48±2.79 in service attitude, showing significant differences (P<0.05). Patient satisfaction: Trial group 98.0%, control group 83.0%, P<0.05. Adverse events: Trial group 1.0%, control group 12.0%, P<0.05. Conclusion Implementing refined outpatient services in hospitals can significantly improve medical service quality and patient satisfaction, while also reducing the likelihood of adverse events such as registration errors.

Hospital; Refined outpatient service; Satisfaction; Medical quality