International Journal of Nursing Research

Objective To investigate the application and effectiveness of smart nursing in outpatient appointment services. Methods This study selected 200 patients who received outpatient care at our hospital between April 2023 and April 2024 as research subjects. Patients were randomly divided into an observation group (100 cases) and a control group (100 cases) using a random number table method. The control group received traditional outpatient services, while the observation group adopted smart nursing interventions. Comparative analyzes were conducted on waiting time, consultation time, total consultation duration, service satisfaction, treatment adherence, and nursing error incidence. Results The observation group demonstrated significantly shorter waiting time, consultation time, and total consultation duration (P<0.05). Observation group patients showed significantly higher satisfaction with service attitude, process convenience, and environmental comfort compared to the control group (P<0.05). Treatment adherence was markedly better in the observation group, indicating that smart nursing enhanced patients' awareness and disease awareness (P<0.05). Conclusion Smart nursing plays an effective role in outpatient appointment services. It not only reduces waiting times and improves consultation efficiency but also enhances patient satisfaction and treatment compliance, making it worthy of clinical promotion.

Smart nursing; Outpatient appointment; Medical service; Information platform; Patient satisfaction