International Journal of Nursing Research

Objective To investigate the effects of humanistic care nursing model on outpatient nursing quality and patient satisfaction. Methods A controlled study was conducted using a randomized digital table method. Among 140 patients treated at our hospital's outpatient department from August 2024 to August 2025, patients were divided into two groups: 70 in the observation group received humanistic care nursing model, while 70 in the control group received conventional outpatient nursing model. Data were compared. Results Psychological status improvement showed significant improvements in anxiety and depression scores among observation group patients (P<0.05). Nursing satisfaction scores demonstrated higher satisfaction with service attitude, communication effectiveness, nursing professionalism, and humanistic care experience in the observation group compared to the control group (P<0.05). Health knowledge mastery showed more significant improvements in disease-related knowledge, medication guidance, lifestyle management, and follow-up awareness among observation group patients (P<0.05). Nursing quality scores also revealed statistically significant advantages for the observation group (P<0.05). Conclusion The humanistic care nursing model has a great influence on the quality of outpatient nursing and the satisfaction of patients. Patients can feel more detailed nursing, feel more respect in the process of treatment, improve the psychological state, improve the compliance of treatment, and is worthy of clinical promotion.

Humanistic care nursing; Nursing mode; Outpatient nursing; Quality; Satisfaction