International Journal of Nursing Research

As the primary window for hospitals to serve patients, the quality of nursing management in outpatient clinics directly affects the patient's medical experience and the hospital's brand image. Humanized services centered on patients, in line with the core needs of modern medical services, have become an important direction for outpatient nursing management reform. This article systematically sorts out the core connotation and application value of humanized services in outpatient nursing management, analyzes its application status from the dimensions of service process optimization, medical environment creation, and improvement of nurse patient communication, and summarizes the problems of insufficient conceptual awareness, imbalanced resource allocation, and imperfect evaluation system in current practice; At the same time, combining the perspectives of intelligent technology integration and interdisciplinary collaboration mode innovation, explore the development progress of humanized services. Finally, the optimization path for future humanized nursing services in outpatient clinics is discussed, aiming to provide reference for improving the quality of outpatient nursing management and promoting the high-quality development of medical services.

Outpatient nursing management; Humanized service; Application status; Development progress; Patient experience