International Journal of Nursing Research

This article takes the management practice of Zhang Qin, the head nurse of the outpatient department at Nanchong Mental Health Center in Sichuan Province, as an example to explore that as a “hub” between patients and hospitals, head nurses need to possess both management ability and professional competence. Their role is not only to ensure the quality of nursing services, but also to play a key role in promoting the transformation from “disease centered” to “health centered”, and to help achieve the goals of preventive medicine and whole life cycle health management. Their work runs through the entire process of medical services, especially in the medical treatment and health record management of special populations such as elderly patients, chronic disease patients, and disabled people. Its responsibilities are not limited to daily management, but also involve multidimensional work such as quality improvement, resource coordination, and risk prevention and control. Implement high-quality nursing services (patient satisfaction, social satisfaction, government satisfaction, hospital satisfaction, doctor satisfaction, nurse satisfaction). The management ability of the head nurse will directly affect the management efficiency of the hospital.

Patient satisfaction; First inquiry responsibility system; Humanistic care; Cost control; Health record management; Special patient care