患者护理服务期望的研究现状及进展

Current status and progress of research on patients’ expectations of nursing care

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DOI 10.12208/j.ijnr.20250457
刊名
International Journal of Nursing Research
年,卷(期) 2025, 7(9)
作者
作者单位

1 深圳市中医院 广东深圳 2 长春中医药大学 吉林长春

摘要
目的 阐述患者护理服务期望的概念及分类,从个体(如人口学特征、健康状况)和组织(如医疗机构环境、护理团队素养)层面分析其影响因素,综述了患者医疗保健调查问卷(PEQ)、维罗纳护理期望量表(VECS)等评估工具的基本特征与内容,指出这些工具存在编制年代久、适用性待验证等问题,总结其临床应用策略,为护理人员合理选择和开发测评工具提供参考,同时提及当前研究在评估工具和研究范围上的局限。
Abstract
This paper elaborates on the concept and classification of patients’ expectations in nursing care, and analyzes their influencing factors at both the individual level (e.g., demographic characteristics, health status) and the organizational level (e.g., healthcare environment, competency of the nursing team). It further summarizes the key features and content of commonly used assessment tools, such as the Patient Expectations Questionnaire (PEQ) and the Verona Expectations for Care Scale (VECS), highlighting limitations including their dated development and the need for further validation of their applicability. Clinical application strategies are proposed to guide nursing professionals in the appropriate selection and development of evaluation instruments. Additionally, current gaps in research are discussed, particularly in relation to the limited scope of available tools and the narrow coverage of study populations.
关键词
患者;护理服务期望;护患关系;评估工具;综述
KeyWord
Patient; Expectation of nursing care; Nurse-patient relationship; Evaluation tools; Review
基金项目
页码 24-28
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李鹤, 罗億, 杨陆, 张凤仪, 张双鑫. 患者护理服务期望的研究现状及进展 [J]. 国际护理学研究. 2025; 7; (9). 24 - 28.

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