Contemporary Nursing

Objective To clarify the value of the new appointment model of joint outpatient guidance in the appointment of gastrointestinal endoscopy. Methods 182 patients and 10 medical staff (control group) who underwent routine appointment examinations for gastrointestinal endoscopy during holidays from January to August 2022, 215 patients and 10 medical staff (observation group) who underwent the new appointment mode of joint outpatient guidance during holidays from September 2022 to December 2023 were selected as the experimental observation objects, and the results were analyzed and compared. Results The observation group had a shorter time from opening a gastroscopy application form to completing the examination appointment, higher satisfaction, and higher satisfaction with medical staff (P<0.05). Conclusion The joint appointment work of endoscopy center and outpatient guidance personnel during holidays can shorten the waiting time for patients from visit to appointment, reduce the round-trip rate of gastrointestinal endoscopy appointments for outpatient visits, further improve the patients medical experience, and increase the satisfaction of medical staff.

Gastrointestinal endoscopy examination; Appointment; New appointment model for joint outpatient guidance