| Abstract |
Smart wards significantly enhance medical efficiency and patient experience by integrating intelligent devices and information management. This paper focuses on the application of the intelligent nurse-patient call intercom system in smart wards, and verifies its core value through literature analysis, case studies, and empirical data. The intelligent nurse-patient call intercom system, based on an IP network architecture, primarily consists of HIS system data processing services, a smart ward integrated management platform, a system operation and maintenance management platform, a mobile call application management system, a ward management system, nurse host devices, nurse sub-devices, ward extensions, bedside extensions, nurse information display boards, and smart nursing screens. By connecting with the hospital HIS, it achieves information integration, eliminates information silos, and enables data sharing. The system provides reinforcement calls and call transfers, solving cross-ward management issues and improving the quality and safety of medical services. It enables intelligent statistics and analysis of nursing staff workload and work efficiency, achieving informatization, intelligent management, and scientific management of ward calls. Data shows that after system deployment, the patient call response time is reduced to 45 seconds, patient satisfaction with nurses timely responses increases from 78.52% to 97.96%, the accuracy rate of bedside identification increases from 82.12% to 100%, nurse satisfaction rises from 70.23% to 94.78%, the incidence of adverse events such as intravenous infusion blockage and blood reflux decreases from 15% to 4.8%, and the complaint rate due to untimely responses drops from 35% to 10% (P < 0.05). Through this research, we conclude that the intelligent nurse-patient call system, with the nursing station and ward as core application scenarios, runs through the entire medical service process of patient hospitalization, ensuring medical safety, improving the work efficiency of medical staff, enhancing patient experience, reducing hospital information management costs, and promoting the digital and intelligent development of ward scenarios. It holds significant application value in the creation of smart wards.
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