Journal of Modern Nursing MedicineJPCNS

Objective: To explore the application value of high-quality nursing service concept in outpatient nursing. Method: Sixty patients who visited our outpatient department were selected as research samples from June 2022 to June 2023. The 60 patients were randomly divided into a traditional group (traditional nursing intervention) and a high-quality group (high-quality nursing intervention) using a random number table method, with 30 cases in each group. Record and compare the incidence of adverse events, medical disputes, anxiety and depression scores, waiting time for medical treatment, and nursing satisfaction between the two groups of patients during their medical treatment period. Result: The incidence of adverse events, medical disputes, anxiety and depression scores, waiting time for medical treatment, and nursing satisfaction of patients in the high-quality group were significantly better than those in the traditional group, with significant differences between the two groups (P<0.05). Conclusion: The concept of high-quality nursing services can effectively promote a positive relationship between hospitals and patients, improving patients satisfaction with nursing services and medical treatment. Outpatients, as a communication window between hospitals and patients, implementing high-quality nursing can greatly shorten patients waiting time for medical treatment, reduce their anxiety, and thus reduce the incidence of medical disputes, which is worth vigorously promoting and applying.

Outpatient nursing; High quality care; Service philosophy; Application value