Contemporary Nursing

Objective To explore the effect of quality nursing on patient satisfaction in outpatient nursing service. Methods 100 patients admitted to the outpatient department of our hospital between July 2021 and July 2022 were selected as the study subjects. 50 patients were divided into the control group for routine outpatient care in the form of single and even computer grouping. The other patients were divided into the observation group for quality nursing service. The self-evaluation values of SDS and SAS were compared before and after the intervention; The scores of the two groups on nursing service attitude, nursing technology, nursing image and psychological nursing were counted; The overall nursing questionnaire satisfaction was counted. Results the negative emotion index of the two groups before nursing was not statistically significant, and the index of the observation group after nursing was low; In the nursing score, the service attitude, nursing technology, nursing image and psychological nursing of the observation group were higher, and the overall satisfaction was higher (P < 0.05). Conclusion the outpatient nursing needs to deal with the complex conditions of different patients. The high-quality service mode can provide timely, thoughtful and effective nursing services for patients, help to improve the negative emotions of patients, improve the quality of nursing services and obtain patient satisfaction.

high quality service mode; Outpatient nursing services; Patient satisfaction