International Journal of Nursing Research

Objective This paper focuses on the analysis of the effectiveness of humanistic care-patient communication intervention program in outpatient nursing work, and enumerates the data comparison to determine the nursing value. Methods In this study, 106 patients from January 2021 to December 2022 were divided into two groups according to the order of treatment for comparative analysis. After the implementation of nursing measures in the two groups, the incidence of nursing disputes, patients negative emotions and satisfaction with nursing services were statistically analyzed, and then the inter-group study was conducted. The effectiveness of different nursing measures for outpatients was analyzed. Results In the observation group, anxiety, depression and other negative emotions were significantly improved, and only 2 cases of nursing disputes occurred, accounting for 2/53 (3.77%), and the satisfaction of patients with nursing services was as high as 51 (96.22%), compared with the control group, the data difference between groups reached the P < 0.05 standard. Conclusion The implementation of humanistic care nurse-patient communication intervention program in outpatient nursing can alleviate patients anxiety, depression and other negative emotions to a certain extent. Under the effect of its comprehensive nursing, it can make the medical treatment process more safe, normative and orderly, and can effectively reduce or eliminate the incidence of disputes in the service process. Patients are unanimously approved and satisfied with this nursing program. Therefore, this suggestion is vigorously promoted and applied.

Humanistic care; Nurse-patient communication; Outpatient care; Influence value; Nursing disputes; Bad mood