优质服务模式应用于门诊护理管理对患者满意度及焦虑心理的影响
Effect of applying high-quality service model to outpatient nursing management on patients satisfaction andanxiety
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| DOI |
10.12208/j.jmnm.202200552 |
| 刊名 |
Journal of Modern Nursing MedicineJPCNS
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| 年，卷(期) |
2022, 1(9) |
| 作者 |
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| 作者单位 |
中国人民解放军联勤保障部队第九〇一医院 安徽合肥 ;
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| 摘要 |
探讨优质服务模式应用于门诊护理管理对患者满意度及焦虑心理的影响。方法 将我院2021 年 3 月-2022 年 1 月 80 例门诊患者，双盲随机法分二组。对照组给予常规护理，实验组实施优质护理。比较两组护理前后焦虑心理、满意度、患者就诊期间依从性评分、护理纠纷率。结果 实验组焦虑心理低于对照组，满意度高于对照组，患者就诊期间依从性评分高于对照组，护理纠纷率低于对照组，P＜0.05。结论 门诊患者实施优质护理效果确切，可减轻患者焦虑心理，提高患者满意度，提高患者的依从性和减少护理纠纷的发生。
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| Abstract |
Objective To explore the effect of applying high-quality service model to outpatient nursingmanagement on patients satisfaction and anxiety. Methods 80 outpatients in our hospital from March 2021 toJanuary 2022 were randomly divided into two groups. The control group received routine nursing, while theexperimental group received high-quality nursing. The anxiety, satisfaction, compliance score and nursing disputerate were compared between the two groups before and after nursing. Results The anxiety of the experimentalgroup was lower than that of the control group, the satisfaction was higher than that of the control group, thecompliance score of the patients during the visit was higher than that of the control group, and the nursing disputerate was lower than that of the control group (P<0.05). Conclusion The effect of high quality nursing foroutpatients is accurate, which can reduce patients anxiety, improve patients satisfaction, improve patientscompliance and reduce the occurrence of nursing disputes.
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| 关键词 |
优质服务模式；门诊护理管理；患者满意度；焦虑心理；影响
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| KeyWord |
High quality service mode; Outpatient nursing management; Patient satisfaction; Anxietypsychology; influence
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| 基金项目 |
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| 页码 |
76-78 |
蔚梅,夏小凤*.
优质服务模式应用于门诊护理管理对患者满意度及焦虑心理的影响 [J].
现代护理医学杂志.
2022; 1; (9).
76 - 78.