Journal of Advances in Clinical Nursing

Objective: To analyze the value of patient-centered high-quality nursing in outpatient pre-examination and triage. Methods: The subjects of this experiment were outpatient pre-examination and triage patients. The admission time was from March 2019 to March 2021. A total of 120 patients were selected, and they were divided into control group by computer blind selection method (routine nursing, n=60). with the experimental group (patient-centred quality care, n=60). The waiting time for registration, waiting time for diagnosis and treatment, psychological state, nursing satisfaction and occurrence of adverse events were compared and analyzed between the two groups. Results: The experimental group was shorter than the control group in terms of waiting time for registration and diagnosis and treatment (P<0.05). In terms of SAS score, SDS score and incidence of adverse events, the experimental group was lower than the control group (P<0.05). In terms of satisfaction, the experimental group was higher than the control group (P<0.05). Conclusion: The implementation of patient-centered high-quality nursing intervention for outpatient pre-examination and triage patients can promote the improvement of psychological state, and it can be further promoted and applied in clinical practice.

outpatient pre-examination and triage; high-quality nursing; psychological state; nursing satisfaction