Journal of Modern Nursing MedicineJPCNS

Objective to analyze the effect of nursing triage management on the satisfaction of patients with outpatient appointment and registration at different times. Methods This study was carried out from January to December 2020. All the subjects were 482 patients who made an appointment for registration at different times in the outpatient department during the above-mentioned period. All the subjects were randomly divided into the routine group and the observation group (241 cases in each group). The patients in the routine group took the routine outpatient appointment for registration at different times, while the patients in the observation group carried out nursing triage management. The waiting time, complaint rate and satisfaction with nursing service were compared between the two groups. Results (1) the waiting time and complaint rate of patients in the routine group were significantly higher than those in the observation group (P. (2) The evaluation of patients satisfaction with nursing service in the routine group was significantly lower than that in the observation group (P. Conclusion carrying out nursing triage management for outpatient patients who make appointment and registration at different times can effectively shorten the waiting time, reduce the complaint rate, and obtain higher satisfaction evaluation.

outpatient service; Booking registration by time; Nursing triage management; Nurse patientdisputes