Scientific Development Research

In modern supply chain management, the balance between logistics cost control and service quality has become a crucial indicator of corporate competitiveness. Excessive focus on cost reduction may compromise service standards, while overemphasizing service quality could increase operational expenses. To achieve coordinated development between these two aspects, establishing a scientific balancing mechanism is essential. This study examines the interactive relationship between cost structure and service elements in logistics processes from dual perspectives of cost management and service quality. It explores the roles of digital transformation, lean management, and performance evaluation in balancing mechanisms. Through developing a dynamic adjustment model, the research proposes actionable strategies to reduce overall logistics costs while maintaining service quality, providing practical solutions and theoretical foundations for enterprises to enhance operational efficiency and customer satisfaction.

Logistics cost; Service quality; Balancing mechanism; Supply chain management; Performance optimization