International Research in Chinese Medicine

Objective To explore effective connection methods between outpatient internal medicine emergency and routine diagnosis and treatment processes, in order to improve the efficiency and quality of medical services. Methods A retrospective analysis was conducted on the clinical data of 1200 patients who visited our outpatient internal medicine department from January 2021 to December 2022. According to the diagnosis and treatment process, they were divided into an observation group (optimized connection process) and a control group (traditional process), with 600 patients in each group. Compare the visit time, waiting satisfaction, diagnostic accuracy, and referral rate between two groups of patients. The average visit time of the observation group patients was shorter than that of the control group (P<0.05); The satisfaction rate of the observation group with waiting appointments was higher than that of the control group (P<0.05); The diagnostic accuracy of the observation group was higher than that of the control group (P<0.05); The referral rate of the observation group was lower than that of the control group (P<0.05). Conclusion Optimizing the connection between outpatient internal medicine emergency and routine diagnosis and treatment processes can significantly shorten patient visit time, improve waiting satisfaction and diagnostic accuracy, reduce referral rates, and enhance the quality of medical services.

Outpatient Internal Medicine; Emergency treatment; Routine diagnosis and treatment; Process connection