International Journal of Nursing Research

Objective To construct an optimized treatment process for emergency patients and explore its impact on treatment efficiency, nursing quality, and patient satisfaction. Methods A total of 60 emergency patients admitted from January 2024 to January 2025 were selected and randomly divided into a control group (conventional process) and an experimental group (optimized process), with 30 patients in each group. The control group followed the traditional "reception-triage-disposal" model, while the experimental group implemented a "pre-diagnosis diversion-multidisciplinary collaboration-information empowerment" three-dimensional optimized process, with concurrent strengthening of nursing management. Key treatment time points, incidence of adverse nursing events, and patient satisfaction were compared between the two groups. Results The average treatment time for the experimental group was (48.32±7.56) minutes, which was shorter than the control group (72.15±9.23) minutes (t=11.254, P＜0.001). The incidence of adverse nursing events was 3.33% in the experimental group, significantly lower than the 23.33% in the control group (χ2=5.192, P=0.023). The satisfaction rate in the experimental group was 96.67%, higher than the 73.33% in the control group (χ2=6.405, P=0.011). Conclusion The optimized process significantly improves emergency treatment efficiency and safety, and is worthy of clinical promotion.

Emergency treatment; Process optimization; Nursing management; Multidisciplinary collaboration; Information empowerment