International Journal of Nursing Research

Objective To explore the application effect of high-quality nursing in outpatient one-stop service in outpatient service center. Methods: Review the data of 100 patients who received one-stop outpatient service from January 2021 to January 2022. Combined with the treatment time, 50 patients who received one-stop routine outpatient care in the early stage were regarded as the control group, and 50 patients who received one-stop quality outpatient care in the later stage were regarded as the observation group. The average time and waiting time of nursing intervention were calculated. Questionnaire was distributed to patients before discharge, or patients scanned two-dimensional code of the outpatient department to fill in the satisfaction questionnaire, and the satisfaction of the two groups to the outpatient nursing was counted. By the outpatient nursing team combined with the system and standard of the outpatient one-stop service center, the attitude, communication skills, guidance skills, and the ability to solve emergencies in the outpatient nursing were evaluated, and the quality of nursing work in the two groups was compared. Results: In the observation group, the time of seeing a doctor and waiting for examination was relatively short, the patient satisfaction was high, and the internal score of nursing was high (P<0.05). Conclusion: Outpatient one-stop service center can improve the efficiency of high-quality nursing and maintain the harmony between nurses and patients in outpatient work.

Quality Nursing; Outpatient One-Stop Service Center; Application; The Effect