Contemporary Nursing

Objective To explore the effect and influence of applying the quality service mode based on performance appraisal in outpatient nursing management on improving nursing quality and patient satisfaction. Methods From May 2023 to May 2023,50 patients admitted to the outpatient department of the author hospital were randomly selected to participate in the subject study. The selected 50 outpatients were divided into the control group (n=25) and the study group (n=25). In the outpatient nursing management work, the control group included the patients for routine nursing mode, while the research group adopted the quality service mode based on performance assessment. After the implementation of various nursing management work, the statistical analysis was conducted on the nursing quality score, patient satisfaction score and the occurrence of adverse events in the two groups. Results After adopting different nursing modes, the scoring indicators of the two patients, namely nursing quality and patient satisfaction, and the study group was higher than that of the control group (P <0.05). The probability of adverse events of the patients included in the study group was 4.00%, the control group was 24.00%, and the former group was lower than the posterior group (P <0.05). Conclusion Adopt the quality service mode based on performance appraisal in outpatient nursing management is helpful to improve the overall nursing quality, improve patients satisfaction with nursing management, and reduce the risk of adverse events, which has high clinical recommendation value.

Outpatient nursing management; Performance appraisal; Quality service mode; Nursing quality; Satisfaction