Journal of Modern Nursing MedicineJPCNS

This paper focuses on the exploration of the relationship between the improvement of communication skills and the quality of outpatient services. It elaborates on the importance of enhancing the communication skills of medical staff in optimizing the outpatient service process and increasing patient satisfaction. By analyzing the impact of improved communication skills on the accuracy of information transfer, the establishment of doctor - patient trust, and patient compliance, it reveals the crucial role of communication skills in improving the quality of outpatient services. At the same time, this paper explores strategies and approaches to improve communication skills, providing theoretical references and practical guidance for improving the quality of outpatient services, and helping the medical industry to make new progress in enhancing service levels.

Communication skills; Quality of outpatient services; Doctor - patient relationship; Information transfer