International Journal of Clinical Research

As the primary window for receiving and serving patients in a comprehensive hospital, the efficiency of its work organization and business management directly affects the overall quality of medical services, patient experience, and operational efficiency of the hospital. The core functions of this registration office include not only rational allocation of medical resources and efficient and accurate scheduling of patient treatment processes, but also ensuring that every patient can receive convenient, satisfactory, and continuous appointment services. In the actual operation process, the registration office faces various problems. This article will explore and propose a series of optimization strategies, such as optimizing the functions of the appointment registration system, improving the on-site registration process, strengthening employee training to improve information input accuracy, and establishing strict registration fee collection and audit systems. Through the implementation of these measures, the aim is to comprehensively improve the overall level of hospital registration services, thereby further enhancing the patient experience, improving the overall operational efficiency and social satisfaction of the hospital.

Comprehensive hospital; Registration; Organizational management; Business management