Modern Social Science Research

With the accelerating pace of life and the aging of population, the traditional medical service model is facing new challenges. Many elderly patients lack the company of their children, and there are difficulties such as mobility difficulties, cognitive impairment or inner loneliness in the process of medical treatment. As a bridge of doctor-patient communication, the escort service meets the needs of patients and their families to a great extent. This paper through the questionnaire survey, interview, data analysis of Urumqi elderly patients with clinic service status, reveals the service process of patients and their families, with doctor, regulatory problems, finally analysis and study the countermeasures to improve the service quality of elderly patients, help perfect with service system, improve the service experience of elderly patients.

Elderly patients; Companion services; Service quality