International Journal of Clinical Research

Objective To explore the effect of Hertzberg two-factor theory in improving inpatient satisfaction in neurosurgery. Methods To follow up the inpatient satisfaction questionnaire of a neurosurgery ward from January to December of a tertiary hospital in 2022, the results were screened, the causes were analyzed, classified and summarized, and corrective measures were implemented according to the incentive-health care factors. After the rectification measures, the inpatient satisfaction questionnaire from January to December in 2023 was evaluated and compared. Results The single factor satisfaction target achievement rate was 140% and the improvement rate was 2.2%. Patient satisfaction (P <0.05), nomination of satisfied nurses (P <0.01), nomination of dissatisfied nurses (P <0.05), and online patient feedback (P <0.01). Conclusion Hertzberg two-factor theory emphasizes the inducement to meet the demand and motivation. In the application of improving the inpatient satisfaction, the nursing quality theory is continuously improved, promotes the virtuous cycle of nursing quality, and enhances the scientific nature of nursing quality management.

Hertzberg two-factor theory; Patient satisfaction; Neurosurgery