Contemporary Nursing

Objective In order to further improve the service level after physical examination and improve the social satisfaction of the health management center, this paper explores the problems existing in the telephone return visit of the health management center, and develops corresponding countermeasures after analysis and implementation, in order to observe the effect. Methods 1000 cases of patients who were examined in our physical examination center from March 2022 to September 2022 were selected as research objects and retrospectively analyzed. The return visit rate of the two groups of patients was compared to understand the reasons and proportion of patients who did not meet the quality standard of telephone return visit, as well as the satisfaction of return visit, the degree of cognition of disease and the return visit rate. Results The rate of return visit, the satisfaction of return visit, the degree of cognition of disease and the rate of return visit in the study group were significantly better than those in the conventional group, P < 0.05 indicated that there was comparative significance. Conclusion Successful telephone return visit complies with the needs of medical services, is a quick economic, economic, practical and easy to accept continuity of nursing services, variable passive service for active service, not only conducive to improve the degree of awareness of the disease, but also can improve the physical examination of medical health guidance work compliance, and make patients to improve the satisfaction of nursing services, Improved the service level after physical examination.

Health management center; Telephone return visit; A problem; Countermeasures; The effect