| Abstract |
Objective To investigate the cognition and acceptance of Internet medical care with residents in Shandong Province; to further understand the characteristics, current situation, advantages and disadvantages of Internet medical care, and to further explore the internal connection, entry point and influencing factors of the two . Methods Questionnaires were designed through "Questionnaire Star" and published in the form of links, WeChat QR codes, and small programs on WeChat and the questionnaire star community. The final results were imported into SPSSAU software for data statistics and analysis. Results Among all respondents, 42.77% had experience in Internet medical consultation, 38.96% had no experience in Internet medical consultation, and 18.26% had no relevant experience but had some understanding of Internet medical consultation. Qingdao, undergraduate, and post-80s were the most significant characteristics of those who had Internet medical consultation experience, and there were significant differences in related factors (P<0.05). The reasons for online medical consultation focus on physical discomfort, diet and health preservation, disease prevention, and vaccine-related issues. They mainly conduct medical consultation through Baidu and Ping An Health apps. The survey shows that 57.08% of users will not have time to go to the hospital. Factors prompt online consultation, 28.46% of users will be prompted by the factors that the expert account is difficult to hang up. When sudden symptoms occur, 51.45% of users choose to seek medical treatment directly offline, while users with chronic diseases and stable conditions who need long-term medication tend to choose online medical treatment. There was no significant difference in the choice of Chinese medicine treatment, western medicine treatment, and payment of related medical expenses when visiting a doctor online. 60.27% of the respondents expressed their willingness to pay a certain fee during the Internet diagnosis and treatment process, of which 53.58% of the users were willing to pay for the consultation fee, and 58.75% of the users were willing to pay for the medicine prescribed by the doctor. Conclusion We should combine the needs of the majority of users to develop functions that are convenient and beneficial to the people. For different groups of people, we should focus on propagating Internet concepts and popularizing basic Internet medical knowledge, increasing access to Internet medical care, and enabling users to intuitively understand the content of Internet medical services. Experience the convenience of Internet medical care.
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